Reference

The Rules That Cover Your Account

Open an account and these are the terms you accept: one account in your own name, a wallet you control, and play only where local law allows it.

One account per personbKash, Nagad, RocketEligibility by local lawDated revisions
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sha777 The Rules That Cover Your Account
HOW WE HANDLE DATA

Your Records, Cookies And Login Safety

Everything we hold about you comes from one of three places: what you type at sign-up, what your wallet returns when you deposit or withdraw, and what the lobby records when you play. Nothing else is picked up quietly. Cookies do a narrow job — keeping you signed in, remembering your language, and holding a session together while you move between tables. Clear them and you sign in again.

What we hold

Your sign-up details, wallet transaction references and game activity are the records we keep, because we need them to run the account and answer a query about it.

Cookies, narrowly used

A session cookie keeps you signed in and holds your language choice. Clear it and you sign in again — that is the whole trade. Your browser settings control them, not us.

Login and one-time code

Your password and the code sent to your phone are yours alone. Our staff never ask for your wallet PIN, in chat, by email or over the phone.

Retention and requests

Records stay for the period the applicable rules require, then go. Ask what we hold about you and request a correction through support; we check who is asking before any edit.

ASK ABOUT A CLAUSE

Where To Take A Clause Question

A clause is easier to settle with your account open in front of you. Once you are signed in, the chat window puts you on a thread we keep against your record, so the reply comes back in the same place instead of a fresh email each time. Would rather write? Send the question from the address registered on the account, with your account number in the first line.

Signed-in chat Open the chat window from your account and name the clause you are asking about. We can see the wallet entries on your record, so you don't have to describe them.
Policy email Write to support from the address registered on your account and attach the bKash, Nagad or Rocket reference if a wallet entry is behind the question. We reply in English.
Close request Ask us to close the account and we confirm in writing once it is done. Any balance sitting in your wallet is paid out to the wallet you paid from first.

Answers On Terms And Eligibility

These are the questions we get most often once you open this page for the first time — usually with a bKash or Nagad app open in the other hand. Each answer points back at the clause it comes from, so you can read the wording yourself. If your case isn't listed, message us with your account number and we will look at your record directly.

You can open one if you are legally able to take part where you live and your region is eligible. Availability depends on your local law, so check that before you deposit anything.

No. The wallet you pay from must be in your own name — we match the sender to the account holder. A mismatch holds the deposit while we check it with you.

Send us the transaction reference from your Nagad app and the time you sent it. We trace the entry against our records and tell you what we find.

Yes. Ask through support from your registered contact and we will share the record we hold for your account, apart from anything we are not permitted to disclose.

Then leave the account unused and ask us to close it before the revision takes effect. Anything already on your record stays under the version you accepted.

Change your password from account settings first, then message support with the number you sign in from. We check how the account was accessed and tell you what we find.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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